If you are unable to attend a showtime, you may swap seats for future admissions of equal value by contacting the location your tickets are associated with by phone before 11:15pm or click here
Seat swaps for admissions of a different value must be completed in person at our guest attendant area.
Swaps cannot be completed for missed showtimes.
Subscription tickets cannot be swapped to different days. Subscribers wishing to swap to a different day should use the refund form below, and then complete the purchase process for the different day.
Subscribers swapping to a different showtime on the same day, contact your location by phone or click here
Refunds for admissions may only be provided up to one hour prior to showtime on date of showing.
Online fees are non-refundable (except for subscription members)
Refunds may take up to 3 business days to appear in your account.
Please complete all fields below to request a refund for admissions.
The online portal cannot process gift card refunds. For assistance with gift card refunds, contact your location by phone or click here